WAKING WATCH
FIRE WARDENS

Supporting Communities and Companies deal with the issues raised by the UK cladding scandal, through the provision of Ethical Waking Watch Fire Wardens and support for local charitable organisations.

FIRE WARDENS
£12.95ph

We discount our rate to below market average to encourage participation.

CHARITY
DONATIONS

We donate £5 for every shift worked to local community charities and organisations.

WAKING
WATCH
FIRE
WARDENS

Supporting Communities and Companies deal with the issues raised by the UK cladding scandal, through the provision of Ethical Waking Watch Fire Wardens and support for local charitable organisations.

FIRE WARDENS
£12.95ph

We discount our rate to below market average to encourage participation.

CHARITY
DONATIONS

We donate £5 for every shift worked to local community charities and organisations.

Accreditation logos - SIA Approved, Secured by Design. ISO 9001, ISO14001, SMAS Worksafe, CHAS Accredited Contractor, SSIP
Waking Watch and Prime Secure logos

ETHICAL
WAKING WATCH
FIRE WARDENS

We strive to ensure that you receive the highest level of service possible, and we understand that when there is a requirement to deploy a waking watch control and communication are vital.

On every deployment, we make sure that you have a personal client liaison manager along with a service manager embedded within the site to oversee the deployment. We don’t just turn up and act passively, we engage with the site and with your team to give you and your residents the peace of mind that you deserve.

CLIENT LIASION MANAGER

Your single point of contact throughout the deployment. The client liaison managers are responsible for ensuring that Prime Secure deliver the pre-agreed bespoke deployment detail in full.

SERVICE SUPERVISOR

The main focus is to ensure that the delivery of service is constantly reached throughout the project duration. Waking Watch demands constant vigilance and integrity, both of which Waking Watch by Prime Secure excels in.

Icon of 5 stars showing how highly the person in the testimonial below rated Waking Watch by Prime Secure

FIRE WARDENS
£12.95ph

We discount our rate to below market average to encourage participation.

CHARITY
DONATIONS

We donate £5 for every shift worked to local community charities and organisations.

WAKING WATCH
PROTOCOLS

At Prime Secure we take our Waking Watch responsibilities seriously.

Listed below are our standard operating protocols, but if there’s anything else you’d like incorporated then simply let us know and we can accommodate your wishes and better protect your building and its residents.

In the Government’s own words, Waking Watch is:

“A system whereby suitably trained persons continually patrol all floors and the exterior perimeter of the building to detect a fire, raise the alarm, and carry out the role of evacuation management.”

The mission objectives of Prime Secure Waking Watch Fire Wardens are to:

  • Detect any fire in the building.
  • Detect external fire spread if combustible cladding / insulation materials have been identified as part of the external wall system.
  • Summon the Fire & Rescue Service.
  • Ensure all residents are alerted and begin simultaneous evacuation.
  • Take appropriate action as required by the management strategy, including meeting the Fire & Rescue Service on arrival.

Whilst undertaking continuous patrols, both internal and external, it is a requirement of Prime Secure Waking Watch Fire Wardens:

  • Do not use lifts while patrolling.
  • Remove any combustible items stored inappropriately.
  • Ensure all fire-resistant doors remain closed or locked where required (eg. riser cupboard doors).
  • Inspect remote locations such as underground car parks.
  • Patrol the external areas of the building.
  • Provide reassurance to residents of the building.
  • Report any concerns to the Responsible Person for the building, and document the concerns in their logbook.

All Prime Secure Waking Watch Fire Wardens are kitted out with a Waking Watch Grab Bag containing:

  • Air Horn.
  • Torch.
  • Logbook containing the number and location of any vulnerable individuals who may be unable to self-evacuate
  • Logbook to record the location of any individuals who have not responded to a knock on the door.
  • Laminated A3 plans of each floor.
  • Full address of the building.
  • Copy of Prime Secure's Waking Watch Escalation Process procedures.
  • Checklist to ensure process followed exactly.
  • Logbook to record events.

Training will be given to staff to ensure they fully understand the purpose of their role and what individual tasks they are responsible for, both during normal activities and in the event of a fire. They will also be given general health and safety training, as well as specific fire training to support safe systems at work.

Specific instructions will be provided on the communication processes amongst the Waking Watch team, and how to ensure that they do not place themselves or others at risk.

In the event of a fire, the priority for trained staff is to promote the evacuation of the building.

Training will be repeated if any of the staff members change and further training will be conducted if any arrangement changes. All staff will receive regular refresher training.

It is important that staff can instantly and constantly communicate with each other. The method of communications will be available throughout the building. Radios are often the most appropriate way of achieving this and will be supported by an appropriate radio protocol.


This will include set words for checking in, raising the alarm etc. Radio traffic will be kept to a minimum to ensure that the system is available for appropriate communications. The adequacy and effectiveness of radio communication throughout the building will be tested and confirmed.


It is unlikely that mobile phones will provide an appropriate method of communication between staff. These require more than just a single button actuation and will not be available for the instant and simultaneous relay of messages to multiple staff. Mobile phones also rely on being connected to a network and this may not always be possible.


Mobile phones may be the most appropriate method of calling the Fire & Rescue Service if no landline is available.

If mobile phones are to be relied on for any of the above purposes we will ensure that phones have sufficient charge and they should be tried and tested, and their functionality regularly checked.

The Waking Watch process will be tested in the form of regular staff training exercises to ensure that all staff understand their roles and that the system is appropriate for the specific building. However, where this is required, it will not usually be necessary to sound the evacuation signal (air horns etc.) every time as this may lead to complacency by the residents.

Residents will not be involved in these staff training exercises but will have been made aware of the necessary action if the evacuation signal is given.

Staff training exercises will be recorded and immediately available on-site to the Fire & Rescue Service for inspection.

In every building where a simultaneous evacuation strategy is adopted, the Fire & Rescue Service should make regular visits to ensure that the arrangements put in place are being robustly implemented and managed.

Patrols of all buildings (both internal and external) and all floors are conducted to:


  • Detect any heat, fire or smoke in communal areas.
  • Detect external fire spread if combustible cladding / insulation materials have been identified as part of the external wall system.
  • Ensure any fire / combustible material is removed from any communal areas and the evacuation route. This includes bicycles, mattresses, boxes etc.
  • Report any leakages or smell of gas immediately.
  • Ensure that all fire doors are kept closed and are not blocked to prevent the spread of fire into other areas.

 

Grab bags are to be taken on all patrols and a record of patrols is documented in the logbook.

Prime Secure Waking Watch Fire Wardens always wear high visibility clothing and all carry a radio, torch and air horn.

In the event of a fire alarm being activated, Waking Watch Fire Wardens will investigate in the first instance.

Waking Watch Fire Wardens do not initiate a simultaneous evacuation in the event of a false alarm from a domestic fire alarm, or if the alarm was caused by a small fire which has since been extinguished.

If Waking Watch Fire Wardens become aware of a fire, either by seeing smoke coming around doors or by smelling smoke in a corridor, they will take manual action to alert residents of the need to evacuate:

  • Call 999 and provide the information detailed in our procedures for calling the Fire & Rescue Service.
  • Radio through to fellow Waking Watch Fire Wardens on the premises to ensure full participation of the evacuation.
  • Radio the concierge to inform them and enlist their help in directing residents to the appropriate fire assembly point once they reach the ground floor.
  • Use their air horn to alert residents of the need to evacuate.
  • Knock on doors to continue to alert residents to the situation and inform them where the fire assembly point is.
  • Help residents to leave quickly and reduce the evacuation time.
  • Facilitate the evacuation of vulnerable people.
  • Ensure all residents remain at the fire assembly point once evacuated.
  • Ensure residents remain the appropriate distance apart, both while evacuating and while at the fire assembly point, while Covid-19 measures are in place.
  • Waking Watch Team Leader will liaise with the Fire & Rescue Service on arrival and ensure all relevant information is delivered clearly and quickly.

In the event of a fire, the on-site staff will make an immediate call to the Fire & Rescue Service by dialling 999 and stating:

  • The address of the building.
  • The use of the building (eg. residential).
  • The total number of floors in the building.
  • Where the fire started (floor & flat/room number / external)
  • The reason Waking Watch is in place (why building non-compliant)
  • That a simultaneous evacuation is underway.
  • The number and location of individuals who may be unable to self-evacuate, if known.
  • Any hazards in or around the building which might affect firefighting operations.
  • Any other relevant information.
  • Which member of staff will meet the Fire & Rescue Service to pass on relevant information, and where.

Whichever member of the Waking Watch has confirmed the fire, or sounded the evacuation air horn in the corridors of the floor the fire has been located on, will knock on each door on this floor to evacuate residents.

The second member of the Waking Watch team will then move to the floor directly above the fire, sounding the air horn and knocking on doors to evacuate residents.

The Waking Watch Fire Warden team then evacuate the remaining floors using the same process.

All flats on each floor are checked to ensure they are empty before a floor is logged as clear of residents.

All vulnerable individuals to be assisted to the fire assembly point.

If safe to do so, Waking Watch Fire Wardens will assist individuals with mobility impairment.

If a concierge is on duty, they can assist by remaining at ground level and guiding residents leaving the building to the appropriate fire assembly point. The concierge may also use their radio to allow the Fire & Rescue Service to contact Waking Watch Fire Wardens inside the building if required.

Information on residents who may need assistance to evacuate will be the responsibility of the Team Leader to better ensure this information is passed to the Fire & Rescue Service as quickly as possible on their arrival. The information will nevertheless be included in every Fire Warden's grab bag. The Waking Watch Team Leader will provide the Fire & Rescue Service with the following information:

  • Flat/room number of each individual.
  • Assistance required by each individual.